PAWSitive Leadership Podcast

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A podcast for everything a Veterinary Manager needs to know to get the job done. We’ve been there and know how hard it is and are here to help by sharing our knowledge and expertise to elevate you! This podcast is for YOU - the veterinary practice manager, supervisor, leader. We want to elevate you by equipping you with relevant content, material, guidelines, instruction, feedback and pro tricks and tips. We will deliver real-life experience, along with our super smart guests, that will get you through the obstacles you are facing today, with some bloopers and blunders along the way, to remind you that you are not alone.

Episodes

Wednesday Sep 21, 2022

Leadership Development with Betsy Charles

Wednesday Sep 21, 2022

Hold on to your hat in this episode when Andrea & David interview Betsy Charles, MA, DVM, Vice President of Learning and Leadership Development at Mission Veterinary Partners. Betsy discusses how being curious and taking part in creative conversations and connections can make us less likely to be judgmental, and instead, help to develop relationships. Skills that we overlook as managers in veterinary medicine are listening and connecting with the team that helps us facilitate high-performing teams.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

Guest Links:
https://veterinaryleadershipinstitute.org/about-us/board-of-directors/elizabeth-betsy-charles/
https://www.linkedin.com/in/betsy-charles-b961004

Our Links:

Website: https://www.pawsitiveleaders.com/
FB: https://www.facebook.com/PAWSitiveLeaders
IG: https://www.instagram.com/pawsitiveleaders/
Furpaws Consulting: https://www.furpawsconsulting.com/
Andrea Crabtree-Wood (Host) LinkedIn: https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/
David Liss (Host) LinkedIn: https://www.linkedin.com/in/david-liss-mba-cvpm-rvt-6915743b/

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Sep 07, 2022

Recession, Inflation, & Employees with Meg Oliver

Wednesday Sep 07, 2022

In this CAN'T-miss episode, Andrea and David interview Meg Oliver, CVPM, Practice Manager Cicero Animal Clinic about her recent article about recessions that talks about rising costs, pricing, staff shortages, burnout, and more (see link below). Meg takes us through how inflation and the threat of recession can have an impact on our teams as well as our clients. She gives pointers on how to plan for economic slowdowns and budget for things like employee raises, price increases, and challenging conversations with client compliance.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

https://vetsuccess.com/blog/us-economy-recession-what-veterinary-practices-should-keep-an-eye-on/

Our Links:

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Aug 24, 2022

Veterinary Medicine Through the Lens of a CSR with Caitlin Palmer

Wednesday Aug 24, 2022

This episode will get you giggling! Andrea & David talk with Caitlin Palmer, the Desk Wench, comedic actress turned Veterinary CSR at Animal Healthy Clinic in Mississippi. Caitlin shares how Practice Managers can support the front-line team. She also gives some advice on de-escalating upset clients, and when it is time to let a client go to support the rest of the team. Caitlin shares how she can make a HUGE difference with client education and client service with just a small amount of training.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm

Wednesday Aug 10, 2022

Integrating FUN in Your Veterinary Practice with Megan Bendtzen

Wednesday Aug 10, 2022

This episode is packed with FUN as Andrea & David interview Megan Bendtzen, the founder of TheDoctorOfFun.com. Megan integrates business meetings, team training, and team-building exercises with FUN to better impact retention, learning, and engagement. Megan talks us through how to have FUN in stressful situations or when dealing with trauma and sick patients. She walks us through maximizing effectiveness and increasing productivity in order to have the biggest impact on the bottom line AND with our teams. It's time to get serious about having FUN!

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Jul 27, 2022

Why the Veterinary Practice NEEDS a Digital Presence with Bill Schroeder

Wednesday Jul 27, 2022

In this episode, Andrea & David chat with Bill Schroeder the owner of InTouch Practice Communications about all things digital marketing for the veterinary practice. Bill talks to us about what the heck some of these marketing terms mean, how to handle some of the more complicated parts of digital marketing, and getting the basics done. This is the "How-To Guide" by the expert.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Jul 13, 2022

Building an Empowered Team with Mary Lopez

Wednesday Jul 13, 2022

In this episode Andrea & David interview Mary Lopez, BHS, BBM, MOL, the Practice Manager, and Area Manager for NVA. Mary talks about the importance of employee engagement, culture building, and empowering the team in her veterinary practices. She shares the how-to motivate our teams and sees a successful commitment to the organization through positive culture and environment. When our workplace is healthy, so are our teams.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

Connect with Mary

https://www.linkedin.com/in/maryslopez/

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Jun 22, 2022

Veterinary Team Training with Dr. Sanjay

Wednesday Jun 22, 2022

This episode is all about training the veterinary team with Dr. Sanjay Mangabhai, the founder of the VETT Method. Andrea & David chat with Dr. Sanjay about why he sees team training as the most important investment in the practice. Living and practicing in the UK is not so different from the US, and Dr. Sanjay shares some of the similarities and differences, and what can we learn from each other. He shares his secret sauce, the 6 R Key Points that should be in all training. And how getting training right can be a huge asset to efficiency in the practice.

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

We would love for you to connect with us!

To learn more about our social media:

Website: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday Jun 08, 2022

Challenges Big and Small with Jayde Quigley, Chief Operations Officer

Wednesday Jun 08, 2022

In this episode, Andrea & David interview Jayde Quigley, MBA, CVT, CVPM, SPHR, the Chief Operations Officer at Animal Emergency and Referral Center of Minnesota. Jayde tells us the BIG problems she faces at her huge specialty practice. She also shares the small obstacles as well - something we all face as practice managers, regardless of the size of our practices. Jayde describes how she holds her leadership team accountable which in turn, keeps their team in check. She dives into some of the biggest challenges the veterinary profession is facing and how we can overcome and come out ahead. Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

We would love for you to connect with us! Check out our links below.

To learn more about our social media:

Dog Days Consulting Website: www.dogdaysconsulting.com
Rhonda Bell LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday May 25, 2022

Digital Marketing and Branding in the Veterinary Practice with Eric Garcia

Wednesday May 25, 2022

Andrea and David interview, Eric Garcia, Co-Founder of SimplyDONE Tech Solutions and Fidu, social media, digital marketing, and branding guru. In this episode, Eric shares how to handle negative reviews and how to properly solicit positive reviews. He breaks down digital marketing like a boss, how he does a digital detox, and the best way to use social media for client education. Eric is the Co-Founder of Noodle U, digital CE like you've never seen. He shares the Noodle U story with us.

Join us, grab a cup of coffee, or pour a glass of wine, enjoy the session! Stay happy and sane!

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Wednesday May 11, 2022

Efficiency in the Veterinary Practice with Bret Canfield

Wednesday May 11, 2022

This episode is all about efficiency in the veterinary practice. Andrea and David have a chat with Bret Canfield, BFA, the Director of Organizational Development at Summit Veterinary Referral Center.

Bret dives into the areas we submerge ourselves in on a daily basis and how we can be more efficient in our practices. We talk about broken processes, how to make them right, and what steps we need to take to see improvement one step at a time without worrying about perfection on the first try. Bret tells us about ethnography, leaning in, and running into the fire to stay in a state of discomfort in order to grow. You won’t want to miss this “woo-woo” episode!

Join us, grab a cup of coffee, or pour a glass of wine, enjoy the session! Stay happy and sane!

To learn more about our social media: www.dogdaysconsulting.com
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/