PAWSitive Leadership Podcast

Veterinary Medicine Through the Lens of a CSR with Caitlin Palmer

August 24, 2022

This episode will get you giggling! Andrea & David talk with Caitlin Palmer, the Desk Wench, comedic actress turned Veterinary CSR at Animal Healthy Clinic in Mississippi. Caitlin shares how Practice Managers can support the front-line team. She also gives some advice on de-escalating upset clients, and when it is time to let a client go to support the rest of the team. Caitlin shares how she can make a HUGE difference with client education and client service with just a small amount of training. 

Join us, grab a cup of coffee, or pour a glass of wine, and enjoy the session! Stay happy and sane!

Website: https://www.pawsitiveleaders.com/   
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Furpaws Consulting: https://www.furpawsconsulting.com/  
Andrea Crabtree-Wood (Host) LinkedIn: https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/  
David Liss (Host) LinkedIn: https://www.linkedin.com/in/david-liss-mba-cvpm-rvt-6915743b/  

To learn more about our social media: www.dogdaysconsulting.com 
LinkedIn: https://www.linkedin.com/in/rhondabellcvpm 

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